Phonenumber: +31 (0)416 383 221 (working days from 9 am to 5 pm)
Company Address: Van Harenstraat 6, 5145 RJ WAALWIJK, the Netherlands
The promise of RHRCONCEPTS:
We are careful with your data. You can count on your data to be safe with us and to comply with the law.
We do not sell your data to third parties for commercial purposes.
We inform you about the use of your data and offer you the opportunity to view and modify your data and the choice you have made with regard to your privacy.
You determine what happens to your data. We respect the choices you have made regarding your privacy.
You can receive insight at any time, request changes or request the removal of all data that we have stored about you.
How do we collect your data?
When visiting (one of) our Websites
By transferring data (analogue or digital).
When applying for products or services by you as a customer.
When creating an account.
When registering for newsletters and e-mails.
When using social media channels such as Facebook, Instagram or Pinterest.
Information that you provide to us:
We process your personal data by providing our services (for example the information that is provided to us via email, telephone, our store or during a conversation). The personal data we collect, among other things, are:
Date of birth
Data that we collect automatically:
When you visit (one of) our websites, we automatically collect data that is sent to us via the computer, smartphone, tablet or other equipment.
Duration of your visit
Pages you visit
Links you click on
Connection data, such as the IP address
Location data based on your IP address
Why does RHRCONCEPTS processes personal data?
RHRCONCEPTS collects and processes data for the following purposes:
To process orders for products and services (a contractual obligation) To be able to execute orders for products or services. When you place an order, we process your personal data to deliver your order to the desired address. Of course, we need your data for the payment of your products.
To be able to inform you First To be the first to send you newsletters and messages as a customer and to inform you about current offers and promotions.
To maintain the relationship with you and to carry out assignments If you are a customer with us, we want to be of service to you. We process personal data for this purpose. For example, we use your name and address details to maintain contact.
To protect your and our interests To be able to inform about a new privacy statement, but also if the situation arises that there is a data breach.
For the development and improvement of our products and services In order to serve you well, we are constantly working on the development and improvement of our products and services such as the website. In some cases we process personal data for this. For example, if you ask a question about a product. By means of market research and compiling data, we can also further develop our products and services.
For promotional and marketing purposes We may process your personal data for promotional or marketing purposes. For example to inform you about a new product that may be of interest to you. Or to better respond to your wishes. We may link your use of our website to the information that is known to us about you to improve our services and to show you relevant advertisements. We can also use the data we have recorded for you to perform analyzes. With the help of these analyzes we can improve our service to you. We can send you personal offers based on, among other things, previous purchases that we think are relevant to you.
To meet legal obligations In the Netherlands, we are obliged to retain certain data for, for example, the tax authorities.
Providing your personal data to third parties
We use different services from third parties to process your personal data. These third parties act as processor for RHRCONCEPTS. Your personal data are processed by our processors on secure servers within the EU. RHRCONCEPTS has concluded processor agreements with all its processors in accordance with European and Dutch privacy regulations. These parties are: delivery partners, suppliers, product support, payment partners, IT service providers and parties that collect our reviews. In addition, separate legal entities within RHRCONCEPTS have limited access to your data for different marketing purposes.
You can lodge an objection against the abovementioned benefits to third parties by sending an e-mail to [email protected]
We will not disclose your personal information to law enforcement officers, other government officials or other third parties without a court order or formal request from the government in accordance with applicable laws, unless RHRCONCEPTS has a good faith belief that the disclosure of information is justified.
We also provide your personal data to third parties insofar as this is required by law, legislation and regulations (such as holders of intellectual property rights, supervisory authorities, tax authorities, police and other legal authorities).
We do not store your data longer than necessary for the realization of the purposes for which they were collected and processed. We also delete your data if it is found to be outdated or if the person concerned requests removal himself. Data associated with an account is retained until the account is deleted. The above storage periods will be deviated from if there is a legal exception (including tax custody obligations), or in the event that we need these data for a longer period of time for our services or a dispute.
Security of your personal data
We will take all reasonable organizational and technical security measures to protect your personal information and protect it against loss and improper use or modification. We always use a secure (SSL) connection during the ordering process and sending contact forms.
Links to other websites
Our website contains links to third party websites that may have different conditions for the processing of your personal data. We are not liable for the processing of your personal data via such third-party websites.
Your right to access and change
You have the right to request us in writing to inspect your personal data. You can submit this request by e-mail: [email protected], or by mail: RHRCONCEPTS, Van Harenstraat 6, 5145 RJ WAALWIJK
If you suspect that the personal data contains inaccuracies or have been processed incorrectly, you can request us to correct, supplement or delete this personal data. By means of the aforementioned contact details or available opt-out options you can object to the processing of your personal data for marketing purposes. You can also request us to limit the processing of personal data. You can also request us to transfer your personal data to another responsible party. Objections and requests for inspection, modification, deletion or transfer of your personal data will be in accordance with the law and will be handled by us within four weeks.
You can view your data at any time via your account on the RHRCONCEPTS websites.
Younger than 16
Everyone, young and old, can of course visit our shops and / or make use of our services. In case you are younger than 16, however, we may not process any personal data from you unless your guardian(s) has given permission for this. We request that you do not provide us with any personal data if you have not received permission from your guardian(s) for this.
Your account at RHRCONCEPTS
In order to be able to make full use of the services and functionalities that RHRCONCEPTS offers via the website's, you can create a webshop account. When you create an account, you are asked to provide certain information. You are not obliged to provide all data. Providing a valid e-mail address, first and last name is mandatory. In addition, you can leave more information on your own initiative. You can always adjust the information you provide. However, the more data you enter, the better RHRCONCEPTS can tailor its service to you. RHRCONCEPTS uses the information provided, in addition to the other purposes mentioned in this Privacy Statement, to be able to create the account and to provide you with the associated functionalities.
If you want to use a new functionality for which you have to provide data that you have already provided, this data will be filled in automatically. This prevents you having to enter data again with every new functionality.
Based on the data collected by RHRCONCEPTS, a profile is built up. On the basis of this profile, RHRCONCEPTS tries to tailor its offers to you as well as possible. These offers can be brought to your attention by means of newsletters, e-mails, post or personal offers on the RHRCONCEPTS website or via third-party websites. This only takes place via the channels you have given your permission for via the RHRCONCEPTS website or e-mails.
To make the offer personal, RHRCONCEPTS uses a number of details from you, including: the products you buy from RHRCONCEPTS, through which channel you make your purchases, from which RHRCONCEPTS offers you use, what you click in our newsletter and your website visit data. In addition, the information sent to you by RHRCONCEPTS will be adapted to the profile that you enter.
Furthermore, RHRCONCEPTS processes the information you have provided to us, such as your first name and e-mail address. RHRCONCEPTS stores this data until you change or delete it. You can change or delete it via your RHRCONCEPTS account.
E-mails and newsletters
On the RHRCONCEPTS Website you can sign up for receiving newsletters via e-mail with offers and general information about the RHRCONCEPTS showroom and promotional campaigns. RHRCONCEPTS processes your data to send newsletters. If you no longer wish to receive these newsletters, you can unsubscribe at any time in the manner indicated in the newsletter (opt-out link). RHRCONCEPTS saves your registration and your data until you indicate that you no longer wish to receive the newsletters. In that case, RHRCONCEPTS will still register that you have unsubscribed.
Contact with RHRCONCEPTS
If you contact the RHRCONCEPTS customer service, because you have questions or complaints about the services of RHRCONCEPTS, your contact details and your question or complaint will be kept by RHRCONCEPTS. RHRCONCEPTS may ask you to provide more information if they find it necessary to answer the question or handle the complaint.
The data collected in this way are used, among other things, to answer the relevant question and to process complaints. The information provided is also stored in the central database and used for the purposes stated in this Privacy and Cookie Statement.
For the reception and processing of applications, RHRCONCEPTS uses a central application system. This personal data is stored for 3 months and will then be destroyed.
Cookies are small, simple text files that we place on your computer, tablet or mobile phone when you visit our website. Information about your website visit is kept in these cookies. At your next visit with the same device, the information in this text file will be consulted so that we can recognize you.
Safe and confidential
The information stored in the cookies is used for this website and can be used by third parties to collect personal data such as your IP address and to follow you when you visit another website. This only happens if you have given permission for the cookies.
We use the following cookies:
First-party cookies These cookies are sent to your browser by our website.
Third party cookies These cookies are sent to your browser by a domain or a page that is managed by another entity. Consequently, data collected via these cookies are also processed.
Session cookies These are cookies that are only used during a visit to our website, that is, that the processed data is volatile and is deleted again after a short period of time.
Permanent cookies These are cookies that are placed to process data for an extended period of time. They persist after you stop browsing the Internet, close the browser, and turn off the computer. Permanent cookies process data for a long time.